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Information
Technology | Engineering &
CAD Team | Project Management
| Support
Support
Nexus employs a full-service team that provides administrative,
technical, and support services. These customer-support representatives
work closely with all Nexus personnel as well as our clients.
This team is connected to the client base and coordinate ongoing
support in a professional, friendly and efficient manner.
After system commissioning,
a client simply calls or emails the Nexus customer-support
team for coordination of any ongoing needs 24 hours a day,
seven days a week. The support staff usually can assist customers
right from the desktop and often without the expense of a
service call.
A full-service warehouse
is located at our corporate headquarters. Our team maintains
a well-organized and efficient warehouse divided into: areas
for pre-assembly, testing and fully packaged as well as, stock
parts for ongoing support of existing clients. Also, Nexus
has a designated area where our engineers, technicians and
project managers can teach classes and build jobs as needed.
Additional support services
- Yearly Security
Evaluation
Nexus analyzes the customer current operating climate
and facilities and reviews current system performance.
- Support Evaluation
A review of our past years support with the customer
will be conducted to determine the level of service and
satisfaction
- Software Maintenance
Software upgrades are provided
- Access Control Administration
Service & CCTV Investigation
Nexus provides administration functions on Access Control
Systems or CCTV systems. Investigative services offer the
customer a trained professional reviewing recorded documentation
to determine causes of suspicious activity or actual events.
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